PRIVACY POLICY
TuneScore - AI-Powered Music Analysis Platform
Last Updated: April 21, 2026
Operated by: S.C. TUNE SCORE S.R.L.
This Privacy Policy explains how S.C. TUNE SCORE S.R.L. ("TuneScore", "we", "us") collects, uses, stores, shares and protects your information when you use the TuneScore Platform. We have written it to be specific to our service — an AI-powered music analysis platform that generates technical and commercial reports for songs you upload — and to comply with the EU General Data Protection Regulation (Regulation 2016/679, "GDPR"), Romanian Law no. 190/2018 and the UK GDPR where applicable.
1. Introduction and Scope
1.1. This Privacy Policy ("Policy") is issued by S.C. TUNE SCORE S.R.L., a private limited liability company (societate cu răspundere limitată) duly incorporated and existing under the laws of Romania, registered with the Trade Registry under Fiscal Code (CUI) RO46322985, operating the TuneScore platform accessible at tune-score.com and app.tune-score.com (together, the "Platform"). References to "TuneScore," "we," "us," or "our" throughout this Policy mean S.C. TUNE SCORE S.R.L. and its affiliates.
1.2. This Policy describes how we collect, use, store, share, and protect Personal Data and other information when you (i) access or browse the Platform, (ii) create an account, (iii) upload Audio Files for analysis, (iv) generate Analysis Reports or Promo Plans, (v) purchase or consume Credits, (vi) subscribe to a paid plan, or (vii) otherwise interact with our Services.
1.3. By accessing or using the Platform, you acknowledge that you have read, understood and agree to be bound by this Policy. If you do not agree with any provision, you must discontinue use of the Platform immediately and may request deletion of your account at privacy@tune-score.com.
1.4. This Policy applies to all users worldwide. Where you are located in the European Economic Area ("EEA"), the United Kingdom ("UK"), or any other jurisdiction with specific data protection legislation, the additional provisions in Section 12 apply to the extent required by applicable law.
2. Definitions
For the purposes of this Policy, the following terms have the meanings set out below:
Audio Files
Music tracks, sound recordings, or any audio content uploaded by you to the Platform for the purpose of analysis.
Analysis Report
The output generated by the Platform following the processing of an Audio File, including technical scores, commercial assessments, genre classifications, mood profiles, comparable artists, and strategic recommendations.
Promo Plan
A promotional strategy and timeline generated for a previously analyzed Audio File, including release planning, audience targeting and channel-specific recommendations.
Personal Data
Any information relating to an identified or identifiable natural person, as defined under applicable data protection legislation, including the EU GDPR.
Processing
Any operation performed on Personal Data, including collection, recording, storage, structuring, retrieval, use, disclosure, transmission, restriction, erasure or destruction.
Third-Party Service Providers
External entities engaged by TuneScore to perform specific functions in connection with the Services, including audio intelligence providers, AI model providers, payment processors, hosting and infrastructure providers, and authentication providers.
Account Data
Information you provide during registration and account management, including email address, name, profile picture and authentication credentials.
Credits
The unit of consumption used on the Platform; one or more credits are deducted per Audio File analysis or Promo Plan generation, depending on the operation.
3. Data Controller
3.1. The data controller responsible for the Processing of your Personal Data under this Policy is:
S.C. TUNE SCORE S.R.L.
Fiscal Code: RO46322985
Registered office: Romania
General contact: office@tune-score.com
Privacy & data protection contact: privacy@tune-score.com
Legal & compliance contact: legal@tune-score.com
3.2. For all inquiries related to data protection, exercise of your rights under the GDPR, or this Policy, please contact us at privacy@tune-score.com. For matters of a contractual or legal nature (including disputes), please contact legal@tune-score.com.
4. Information We Collect
4.1. Account Data
When you create an account on the Platform we collect:
Email address — required for account creation, authentication, transactional communications and security alerts.
Full name — optional, used for personalisation of the user interface and for branding of generated PDF reports.
Profile picture — optional, uploaded at your discretion.
Authentication credentials — passwords are cryptographically hashed using industry-standard algorithms (bcrypt or equivalent) with a per-user salt and are never stored in plain text. Where you choose third-party authentication, no password is transmitted to or stored by us.
4.2. Audio Files and Music Data
4.2.1. To deliver the analysis Services we collect and process the Audio Files that you voluntarily upload to the Platform. Audio Files are encrypted at rest on our infrastructure and are stored for as long as your account remains active so that you can access core Platform features, including:
Your personal Library of analyzed tracks;
Re-accessing, re-running and re-downloading Analysis Reports;
Generating Promo Plans and promotional timelines for previously analyzed tracks;
Cross-track comparison, portfolio analysis and historical scoring trends.
4.2.2. In connection with Audio Files we also collect and store:
Track titles, artist or band names, and the metadata you provide during upload;
Public social-media handles and publicly available follower counts, when supplied by you to enrich the commercial analysis;
The full Analysis Report, including technical scores, commercial scores, market-fit assessments, comparable artists and strategic recommendations;
Generated Promo Plans, release timelines and channel-specific recommendations.
4.2.3. Important commitments concerning Audio Files. Audio Files are never shared with other users of the Platform, are never made publicly accessible, and are never used to train, fine-tune or improve any machine-learning model — neither ours nor those of our Third-Party Service Providers. Audio Files are processed solely to deliver the Services to you.
4.2.4. You may delete any individual Audio File and its associated Analysis Report from your Library at any time through the Platform interface. Deletion is permanent and irreversible. Upon account deletion, all associated Audio Files are permanently removed from our primary systems within thirty (30) days, subject to the retention periods set out in Section 8 and to overlapping legal obligations.
4.3. Usage and Technical Data
We automatically collect certain technical and usage information when you access the Platform:
Device information, including browser type and version, operating system, language and screen resolution;
Internet Protocol (IP) address and approximate geolocation derived therefrom (typically country and city granularity);
Pages visited, features used, buttons clicked and interactions with Platform elements;
Date, time and duration of access sessions;
Referring URL, exit pages and navigation paths;
Error logs, crash reports and performance metrics, used to diagnose incidents and improve reliability.
4.4. Payment and Transaction Data
4.4.1. Subscription billing and Credit purchases are handled exclusively by PCI DSS-compliant third-party payment processors. We do not collect, process, store or have access to your full credit-card numbers, bank-account details, CVV/CVC codes, or any other sensitive payment-instrument data at any time. Payment instrument data is entered directly into the payment processor’s secure interface.
4.4.2. We receive and store only the following transaction-related data from our payment processors:
Transaction identifiers and confirmation numbers;
Subscription status (active, past due, cancelled, expired) and plan type (e.g., free, paid tier, Credit pack);
Billing cycle dates, renewal information and Credit balances;
Transaction amounts, currency, VAT/tax breakdown and applicable invoicing details;
The last four digits of the payment instrument and the card-network brand, displayed for your reference only.
4.4.3. Where required by Romanian fiscal legislation, we issue invoices through our accounting and e-invoicing infrastructure. The minimum invoice data we are legally required to retain is described in Section 8.
4.5. Cookies and Tracking Technologies
4.5.1. The Platform uses cookies and similar local-storage technologies (collectively "cookies") to maintain session state, remember your preferences, secure the service and analyse usage patterns. The categories of cookies we deploy are summarised below.
Category
Purpose
Status
Lifetime
Strictly Necessary
Session, authentication, CSRF, load balancing, security.
Required for the Platform to function. Cannot be disabled.
Session / up to 12 months
Analytics
Aggregated, privacy-respecting usage analytics (page views, feature interactions, error rates).
Optional. Off by default for EEA/UK visitors until you grant consent.
Up to 13 months
Preference
Theme, language, last-used filters, recently viewed Library items.
Optional. Improves your experience but is not required.
Up to 12 months
4.5.2. We do not deploy advertising cookies or tracking pixels. We do not serve advertisements on the Platform, and we do not share your data with advertising networks or data brokers. You may manage non-essential cookies at any time through our cookie consent mechanism, the in-product privacy settings, or your browser’s cookie controls. Disabling strictly necessary cookies will impair core functionality of the Platform.
5. Third-Party Service Providers and Data Processing
5.1. To deliver the Services we engage Third-Party Service Providers who may process your data on our behalf. Each provider operates under a written data processing agreement (where required by Article 28 GDPR) that restricts the use of your data solely to the purposes specified by TuneScore. Categories include:
5.1.1. Audio Intelligence Providers
We use industry-certified audio intelligence technology (currently provided by a specialised European audio-AI partner) to perform the technical analysis of Audio Files, including BPM detection, key detection, genre classification, mood profiling, instrumentation mapping, structural segmentation and energy analysis. The Audio File is transmitted to the provider over an encrypted connection solely for the purpose of generating your Analysis Report. Our audio intelligence provider does not retain Audio Files beyond the duration strictly necessary to complete the analysis and is contractually prohibited from using your Audio Files to train its models.
5.1.2. AI Model Providers
We use advanced large language models to generate the commercial layer of your Analysis Report, including the commercial score, market-fit assessment, strategic recommendations, comparable-artist suggestions and promotional strategies. The Audio File itself is never transmitted to our AI model providers; only structured metadata derived from the technical analysis (BPM, key, mood/genre tags, energy profile, etc.) and the metadata you provided (track title, artist name, social handles, follower counts) are sent. These providers process the data in accordance with their own data-processing agreements, which prohibit the use of your data for model training in our mode of integration.
5.1.3. Payment Processors
Subscription payments and Credit purchases are processed by PCI DSS-compliant payment processors. We do not have access to your full payment-instrument data. With respect to the payment data they collect directly from you, payment processors operate as independent data controllers under their own privacy policies.
5.1.4. Cloud Infrastructure and Hosting Providers
The Platform is hosted on secure, encrypted cloud infrastructure operated by reputable providers with industry-standard certifications (ISO 27001, SOC 2 Type II, or equivalent). Data — including Audio Files, Analysis Reports and account information — is stored on encrypted volumes within the European Economic Area where technically feasible. Edge components (CDN, DDoS protection, web-application firewall) may process Personal Data such as IP addresses on a global edge network solely for the purpose of delivering the Services and protecting them against abuse.
5.1.5. Authentication Providers
If you choose third-party authentication (e.g., "Sign in with Google"), the authentication provider may share your email address and basic profile information with us in accordance with the authorisation you grant during sign-in. We do not receive your password from these providers. You may revoke this authorisation at any time through the third-party provider’s account-management interface.
5.1.6. Email and Transactional Communications
We use a transactional email provider to send account-related and service-related messages (e.g., email verification, password reset, subscription confirmations, security alerts). Your email address and the content of the transactional message are processed by this provider solely for delivery purposes.
5.1.7. Analytics and Error Monitoring
We use privacy-respecting analytics and error-monitoring tooling to understand how the Platform is used in the aggregate and to diagnose technical issues. These tools are configured to minimise the collection of Personal Data (e.g., truncated IP addresses, no cross-site profiling).
5.2. We do not sell, rent, lease or otherwise commercially transfer your Personal Data or Audio Files to any third party. We do not share your data with third parties for their own marketing or advertising purposes. The current list of our key sub-processors is available on request at privacy@tune-score.com.
6. How We Use Your Information
6.1. We process your Personal Data and other information for the following purposes:
Service Delivery — to provide, maintain and operate the Platform, including ingesting Audio Files, generating Analysis Reports and Promo Plans, managing your Library, deducting and replenishing Credits, and maintaining your account.
Subscription & Billing — to process subscription payments, Credit purchases, taxes, invoicing and refunds through our payment processors, and to manage the lifecycle of your subscription.
Communication — to send transactional and service-related notifications, including email verification, password reset, subscription status, Credit balance alerts, security warnings and material changes to the Platform or this Policy. We will not send marketing communications without your prior consent and you can unsubscribe at any time.
Platform Improvement — to analyse aggregated, anonymised usage data, identify bugs and prioritise feature work. Individual Audio Files are never used for this purpose.
Security & Fraud Prevention — to detect, prevent and respond to fraud, abuse, account takeover, copyright infringement attempts and other prohibited or illegal activities, and to enforce our Terms of Service.
Legal Compliance — to comply with applicable laws (including Romanian fiscal and accounting law), regulations, lawful requests by public authorities, and to establish, exercise or defend legal claims.
6.2. Legal Bases for Processing (EEA / UK Users)
Where the GDPR or UK GDPR applies, we process your Personal Data on the following legal bases:
Performance of a contract (Art. 6(1)(b) GDPR) — processing necessary to perform the Services you have requested, including account creation, Audio File analysis, report generation, Credit consumption and subscription management.
Legitimate interests (Art. 6(1)(f) GDPR) — processing necessary for our legitimate interests in operating, securing, monitoring and improving the Platform, preventing fraud and abuse, and communicating with you about service changes, where such interests are not overridden by your fundamental rights and freedoms.
Consent (Art. 6(1)(a) GDPR) — where you have given explicit consent (e.g., non-essential cookies, optional marketing communications). You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Legal obligation (Art. 6(1)(c) GDPR) — processing necessary to comply with a legal obligation to which we are subject, including Romanian tax and accounting laws and responses to lawful requests from competent authorities.
7. Data Storage and Security
7.1. We implement and maintain appropriate technical and organisational measures, in accordance with Article 32 GDPR, to protect your Personal Data and Audio Files against unauthorised access, accidental loss, destruction or alteration. These measures include but are not limited to:
Encryption — AES-256 for data at rest and TLS 1.2 or higher for data in transit; HTTPS-only delivery for the Platform.
Credential security — cryptographic hashing of authentication credentials using bcrypt or an equivalent algorithm with per-user salt; rate-limiting and brute-force protection on authentication endpoints; optional support for third-party authentication.
Access controls — role-based access control restricting access to Personal Data and Audio Files to authorised personnel on a strict need-to-know basis; multi-factor authentication for administrative access.
Network security — web-application firewall, DDoS mitigation, bot protection and continuous monitoring of suspicious activity.
Operational security — regular security assessments, dependency scanning, principle of least privilege for service accounts, and secrets stored in dedicated key-management infrastructure.
Backups and disaster recovery — automated backups encrypted at rest, with documented recovery procedures and a defined backup rotation cycle.
Provider due diligence — selection of providers with recognised certifications (ISO 27001, SOC 2 Type II or equivalent) and contractual data-protection commitments.
7.2. Notwithstanding the foregoing, no method of transmission over the Internet or method of electronic storage is completely secure. While we use commercially reasonable means to protect your Personal Data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any suspected unauthorised access at privacy@tune-score.com.
8. Data Retention
8.1. We retain your Personal Data and Audio Files only for as long as necessary to deliver the Services, comply with our legal obligations, resolve disputes and enforce our agreements. The principal retention periods are set out below.
Data Category
Examples
Retention Period
Account Data
Email, name, profile picture, hashed credentials, settings.
Duration of account activity + up to 30 days following account deletion request.
Audio Files
Tracks uploaded by you for analysis.
Duration of account activity, or until individually deleted by you. Removed from primary systems within 30 days of account deletion; purged from encrypted backups within an additional 90-day rotation cycle.
Analysis Reports & Promo Plans
Generated outputs, scores, recommendations, downloadable PDFs.
Duration of account activity, or until individually deleted by you. Removed from primary systems within 30 days of account deletion.
Track Metadata
Title, artist name, social handles, follower counts, genre/mood tags.
Same retention as the corresponding Audio File or Analysis Report.
Usage & Technical Data
Logs, IP, device, browser, page views, error reports.
Up to 24 months from collection, in aggregated or anonymized form thereafter.
Payment & Transaction Data
Transaction IDs, plan type, billing dates, last 4 digits.
As required by Romanian tax, accounting and financial reporting law (typically 5–10 years pursuant to Law no. 82/1991 and Fiscal Code).
Communication Records
Support tickets, email correspondence, in-app messages.
Up to 24 months from the date of communication, or as required for legal compliance.
Cookies & Local Storage
Strictly necessary, analytics, preference cookies.
Strictly necessary: session or up to 12 months. Analytics/preference: up to 13 months, or until withdrawn via the consent mechanism.
8.2. Upon expiration of the applicable retention period, or upon your valid request for erasure (subject to legal exceptions), we will securely delete or irreversibly anonymise the relevant data. Data residing in encrypted backup systems will be overwritten in accordance with our standard backup rotation cycle, not to exceed ninety (90) days following deletion from primary systems.
8.3. Where we are required by law (in particular, Romanian fiscal and accounting legislation) to retain certain data — primarily invoices and underlying transaction records — for longer periods than the active life of your account, that data is kept in restricted-access archives and is not used for any other purpose.
9. Your Rights
9.1. Subject to applicable law, you have the following rights with respect to your Personal Data:
Right of Access
Confirmation of processing, copy of your Personal Data and information about the processing activities.
Right to Rectification
Correction of inaccurate or incomplete Personal Data, including profile fields and account metadata.
Right to Erasure ("Right to be Forgotten")
Deletion of your Personal Data, Audio Files, Analysis Reports, Promo Plans and account, subject to legal retention obligations.
Right to Restriction
Restriction of processing in defined circumstances (e.g., contested accuracy, objection pending review).
Right to Data Portability
Receipt of your Personal Data in a structured, commonly used, machine-readable format and the ability to download Analysis Reports as PDF.
Right to Object
Objection to processing based on legitimate interests; we will cease processing unless we demonstrate compelling legitimate grounds.
Right to Withdraw Consent
Withdrawal of consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Right to Lodge a Complaint
Complaint with a supervisory authority — for Romania, ANSPDCP (anspdcp.ro). EEA/UK residents may also lodge complaints with their local authority.
9.2. How to Exercise Your Rights
To exercise any of the above rights, please submit a request to privacy@tune-score.com. Where the request concerns a contractual or compliance matter, you may copy legal@tune-score.com. We will respond to verified requests within thirty (30) days of receipt, or within the timeframe required by applicable law (which may be extended by up to two further months for complex requests, with notice to you). We may request additional information to verify your identity before processing your request.
9.3. There is no fee for the first request in any 12-month period. Manifestly unfounded or excessive requests (in particular because of their repetitive character) may be subject to a reasonable fee or refused, in accordance with Article 12(5) GDPR.
9.4. If you believe that our Processing of your Personal Data infringes data-protection law, you have the right to lodge a complaint with the Romanian Data Protection Authority (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal — ANSPDCP, www.dataprotection.ro), or with the supervisory authority of the EU/EEA Member State of your habitual residence, your place of work, or the place of the alleged infringement. We would, however, appreciate the chance to address your concerns directly before you contact the authority.
10. International Data Transfers
10.1. TuneScore is operated by S.C. TUNE SCORE S.R.L., an entity registered in Romania, an EU Member State. Your Personal Data and Audio Files are primarily stored within the European Economic Area. However, certain Third-Party Service Providers (in particular some AI model providers, edge-network providers and email-delivery providers) may process Personal Data outside the EEA.
10.2. Where we transfer Personal Data originating in the EEA or the UK to countries that have not been deemed to provide an adequate level of data protection by the European Commission or UK authorities, we implement appropriate safeguards in accordance with Chapter V of the GDPR, including:
Standard Contractual Clauses (SCCs) adopted by the European Commission (Decision 2021/914);
The UK International Data Transfer Agreement or the UK Addendum to the EU SCCs, as applicable;
Binding contractual commitments with Third-Party Service Providers requiring them to protect your data to a standard consistent with EU data-protection law;
Where appropriate, transfer impact assessments and supplementary technical measures (encryption, access controls, audit rights).
10.3. You may request a copy of, or further information about, the safeguards we have put in place by contacting privacy@tune-score.com.
11. Children’s Privacy
11.1. The Platform is not directed at, and is not intended for use by, children under the age of sixteen (16) in Romania and the EEA, under the age of thirteen (13) in other jurisdictions, or under the applicable minimum age in your jurisdiction of residence (collectively, "Minors").
11.2. We do not knowingly collect Personal Data from Minors. If we become aware that we have inadvertently collected Personal Data from a Minor without proper parental authorisation, we will take immediate steps to delete such data from our systems. If you are a parent or legal guardian and believe that your child has provided Personal Data to TuneScore, please contact us immediately at privacy@tune-score.com.
12. Jurisdiction-Specific Provisions
12.1. Romania (Primary Jurisdiction)
As a Romanian company, S.C. TUNE SCORE S.R.L. is subject to the GDPR and to Romanian Law no. 190/2018 on measures for the implementation of the GDPR. The competent supervisory authority is the National Authority for the Supervision of Personal Data Processing — Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP), www.dataprotection.ro.
12.2. European Economic Area and United Kingdom
If you are located in the EEA or UK, the provisions of the GDPR and/or UK GDPR apply to our Processing of your Personal Data. The legal bases for Processing, your rights as a data subject and our obligations regarding international data transfers are set out in Sections 6.2, 9 and 10 of this Policy. Our designated contact point for data-protection inquiries is privacy@tune-score.com.
12.3. United States — California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to know what Personal Data is collected, the right to delete, the right to correct, the right to opt-out of the sale or sharing of Personal Data, the right to limit the use of sensitive Personal Data, and the right to non-discrimination for exercising these rights. We do not sell or share your Personal Data as defined under the CCPA/CPRA. To exercise your rights, contact privacy@tune-score.com.
12.4. Brazil
If you are located in Brazil, the Lei Geral de Proteção de Dados ("LGPD") provides you with rights similar to those outlined in Section 9. To exercise your rights, contact privacy@tune-score.com.
12.5. Other Jurisdictions
We strive to comply with applicable data-protection legislation in every jurisdiction where the Platform is offered. If you have specific questions about how we apply this Policy in your jurisdiction, please contact privacy@tune-score.com.
13. Intellectual Property and Ownership of Audio Files
13.1. You retain all intellectual-property rights, including copyright and any neighbouring rights, in the Audio Files you upload to the Platform. Uploading an Audio File to TuneScore does not transfer any ownership rights to us.
13.2. By uploading an Audio File, you grant TuneScore a limited, non-exclusive, non-transferable, revocable, royalty-free, worldwide licence to host, copy, transmit, transcode, analyse and store the Audio File solely for the purpose of providing the Services to you. This licence terminates automatically upon deletion of the Audio File from your Library or upon deletion of your account.
13.3. You represent and warrant that you have all necessary rights, licences, consents and authorisations to upload each Audio File and that such upload does not infringe the intellectual-property rights, privacy rights or any other rights of any third party. You will indemnify and hold us harmless from any claim arising out of a breach of this representation.
13.4. The Analysis Reports and Promo Plans we generate are made available to you for your own use, including commercial use in connection with the corresponding track. Underlying scoring methodologies, prompts, models, software and Platform interfaces remain the intellectual property of TuneScore or its licensors.
14. Data Breach Notification
14.1. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority (ANSPDCP, in Romania) without undue delay and, where feasible, within seventy-two (72) hours of becoming aware of the breach, in accordance with Article 33 GDPR.
14.2. Where a personal data breach is likely to result in a high risk to your rights and freedoms, we will notify you directly without undue delay, in accordance with Article 34 GDPR, using the email address associated with your account and, where appropriate, an in-product notice.
14.3. We maintain an internal incident-response process, including triage, containment, investigation, remediation, and post-incident review, to ensure timely and proportionate handling of any security incident.
15. Third-Party Links and Services
15.1. The Platform may contain links to third-party websites, services or resources that are not operated by TuneScore (for example, links to streaming platforms, social-media profiles, or articles). We are not responsible for the privacy practices or content of such third-party services. We encourage you to review the privacy policies of any third-party services you access through links on the Platform.
16. Changes to This Policy
16.1. We may update this Policy from time to time to reflect changes in our practices, our service, technology, legal requirements or other factors. When we make material changes we will notify you by:
Posting the revised Policy on the Platform with an updated "Last Updated" date;
Sending an email notification to the address associated with your account, where the change materially affects your rights;
Displaying a prominent notice within the Platform interface for an appropriate period.
16.2. Your continued use of the Platform following the posting of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must discontinue use of the Platform and may delete your account through the in-product settings or by writing to privacy@tune-score.com.
17. Governing Law and Dispute Resolution
17.1. This Policy shall be governed by and construed in accordance with the laws of Romania and, where applicable, the directly applicable provisions of EU law, without regard to its conflict-of-laws provisions, and except to the extent that mandatory data-protection laws of your jurisdiction of residence require otherwise.
17.2. Any disputes arising out of or in connection with this Policy shall be submitted to the exclusive jurisdiction of the competent courts at the registered seat of S.C. TUNE SCORE S.R.L. in Romania, except where applicable law provides you, as a consumer, with the non-waivable right to bring proceedings in the courts of your habitual residence.
17.3. Before initiating any formal legal proceeding, we encourage you to contact legal@tune-score.com so that we may attempt to resolve the matter amicably and in good faith.
18. Contact Information
For any questions, concerns or requests regarding this Privacy Policy or our data practices, please use the contact channel that best matches your inquiry:
Company
S.C. TUNE SCORE S.R.L.
Fiscal Code (CUI)
RO46322985
Registered Office
Romania
Platform
tune-score.com · app.tune-score.com
General inquiries
office@tune-score.com
User support
support@tune-score.com
Privacy & data protection
privacy@tune-score.com
Legal & compliance
legal@tune-score.com
S.C. TUNE SCORE S.R.L. · Fiscal Code RO46322985 · TuneScore — Effective April 21, 2026